The implementation of Information Technology (IT) is always associated with a series of complex organizational change issues. For this reason, the literature on IT-enabled organizational change is growing large and spans across the field studies of management, organization, and information systems.

Despite the handful of research in IT-enabled organizational change, there is a little consensus on the outcome of such studies. It is evident that the change initiative projects continue to fail. Previous research indicates that two particular issues arise from such failures, which are the conflicting results due to the differential of theoretical model’s structure and the difficulty of contemporary change literature in informing the dynamic environment and customizable technology issues.

This study aims to understand the reciprocal relationship between technology and organizations through the focus of structurational perspective. Thus, this study proposes a theoretical framework in informing an overview and understanding of IT-enabled organizational change. This study asserts that the comprehensive attention on contextual elements, content, processes, and temporal issues is important.

An in-depth case study in one Singapore public organization is presented in this research. The case study illustrates how relationships amongst human actors, technology, and the contexts evolve over time in the dialectic and recursive way. Next, the research findings in this research are discussed. Academic and practical insights are offered through the analyses of the case study.

Keywords: IT-enabled Organizational Change, Structurationl Theory, Qualitative Research, Case Study